>Here's some info we dug up that can help you contact some higher ups at Wells Fargo if you've tried regular customer service and escalating to supervisors and it's not working out. First read this post about how to contact and conduct yourself when using executive customer service.
1) Call 866-249-3302. Ask to be transferred "to the office of Mr. Stumpf." Once you reach the secretary or switchboard operator, say the following: "Hello, my name is ________. I'm one of your customers, and I was hoping to speak to Mr. Stumpf because I'm really getting frustrated with getting a problem resolved, and I know that your company doesn't want me to feel that way."
2) You can also send some of their busy executives a well-written and cogent complaint letter (here's how to write one):
John.G.Stumpf@wellsfargo.com, Howard.I.Atkins@wellsfargo.com, James.M.Strother@wellsfargo.com, Richard.D.Levy@wellsfargo.com, Mark.C.Oman@wellsfargo.com, David.A.Hoyt@wellsfargo.com, David.M.Carroll@wellsfargo.com, patricia.r.callahan@wellsfargo.com, kevin.a.rhein@wellsfargo.com, Carrie.L.Tolstedt@wellsfargo.com, AVID.MODJTABAI@wellsfargo.com, BoardCommunications@wellsfargo.com
If you prefer using written correspondence, particularly when sending letters by certified mail provides a trail that they actually got your letter, these addresses may come in handy: Corporate Offices Wells Fargo 420 Montgomery Street San Francisco, CA 94104 Home Mortgage Wells Fargo Home Mortgage P.O. Box 10335 Des Moines, IA 50306-0335 Home Equity Wells Fargo Home Equity-Internet MAC S3837-020 2nd Floor 2222 W Rose Garden Lane Phoenix, AZ 85027-2644 Online Customer Service Wells Fargo Customer Service P.O. Box 4132 Concord, CA 94524-4132 Wells Fargo Financial Wells Fargo Financial, Inc. Customer Service F4008-080 800 Walnut Des Moines, IA 50309
mary.coffin@wellsfargo.com
Sharon Cecil, Assistant to Both
WELLS FARGO HOME MORTGAGE
sharon.cecil@wellsfargo.com
Todd M. Boothroyd
Senior Counsel, Real Estate Division
Todd.M.Boothroyd@wellsfargo.com
**** Kovacevich (415) 396-4927
kovacedm@wellsfargo.com
John Stumpf (415) 396-7018
john.g.stumpf@wellsfargo.com
CEO: John G. Stumpf
420 Montgomery St.
San Francisco, CA 94163
1-866-878-5865
Mark Oman (515) 324-2035
mark.oman@wellsfargo.com
Cara Heiden (515) 213-4040
cara.heiden@wellsfargo.com
Executive number for members to use to escalate the mod process 1-800-853-8516.
Executive Communications
MAC X2302-02J 800 S. Jordan Creek Parkway
West Des Moines, IA 50266
515-324-3130
and
515-324-2872
Denise Erickson
Executive Mortgage Specialist, Office of the President, WF Home Mortgage
MAC X2302-019
1 Home Campus
Des Moines, IA 50328
denise.erickson@wellsfargo.com
1-515-324-2610
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